Our Shipping Policy
Elite Custom Glass uses UPS for all orders under 70 pounds. Larger orders will ship using one of our partner shipping companies. Our shipping department is capable of shipping to almost any location within the United States. Elite Custom Glass cannot ship to PO boxes.
- Most orders for tempered glass placed Monday - Friday will be processed the same day. You can expect to receive your order within 2-3 weeks once it has been processed. In the event you have an urgent order please make sure to contact us to ensure we rush your order.
- Orders for Ceramic Fireplace glass will ship within 5 – 7 business days. Ceramic orders may be delayed in shipping by an additional 1-3 business days during the winter months. In the event you have an urgent order please make sure to contact us to see if we can rush your order.
- Fabrication times may vary. It is generally 5-7 business days for fabrication of the glass, 3-5 business days for inspection and crating, and then the transit time to your location with one of our shipping partners.
- Our delivery times are not guaranteed
- We use extreme caution when packaging Glass. When necessary we use Styrofoam to wrap the glass first than apply an outer layer of cardboard.
- On large orders for Glass we may use plywood crates to package Glass.
- If you are in the Southern California area you may choose the option to Will Call your order. If you choose this option we will contact you once your order is ready for pick up. Please make sure to have a vehicle large enough to carry your glass in a safe manner. If needed we can loan you a wooden A frame rack to strap down in a truck. We charge a $100.00 deposit for this.
- All orders shipped from Elite Custom Glass are for Curb Side delivery only. We have MANY partner shipping companies and can arrange a White Glove delivery. Please notify us if White Glove delivery is something you would like. With White Glove service charges will apply.