Our Store Policies
Elite Custom Glass guarantees your glass to arrive unbroken and to the precise specifications of your order. Because each piece of glass from Elite Custom Glass is uniquely made to order, we CAN NOT accept returns unless the glass is broken or incorrectly manufactured. Once the customer receives the order it is that customers sole responsibility to care for the glass. If your Glass is not made to your specifications you must notify Elite Custom Glass within 72 hours. After 72 hours Elite Custom Glass will not be held responsible for errors in manufacturing.
If you receive your order and it is damaged or not to your specifications you must notify our Customer Service Department within 72 hours by calling us toll free at 855-237-2063 or by contacting us. Because every piece of glass ordered is unique and specific to your requirements Elite Custom Glass cannot accept returns. Please note that while industry standards may vary, Elite Custom Glass has a finished glass tolerance of 1/8" (plus or minus). If your glass is within our cutting tolerance then unfortunately we will not be able to accept returns and/or replacements.
When you interact with us, we automatically receive and store certain types of information, such as the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). This is statistical information used to monitor the usage of our website and for advertising purposes. This information does not include personal information.
As you browse Elite Custom Glass, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Elite Custom Glass. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.You can visit this page to opt out of AdRoll and their partners' targeted advertising.
We implement a secure processing server on our site when collecting information to ensure a high level of security for your personal information entered such as bank details and credit card information.